Shipping policy

Last updated: 2026

Thank you for choosing Tide Memory.

Each Tide Memory product is created especially for you after your order is placed. Because every item is made-to-order, production and shipping times may vary depending on destination and seasonal demand.

Processing Time

Orders are typically prepared and produced within 1–2 business days before shipment.

During holidays, promotional events, or periods of exceptionally high demand, processing times may be slightly longer.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

  • Europe: 2–5 business days
  • United Kingdom: 5–15 business days
  • United States: 10–30 business days
  • Other destinations: Delivery times may vary depending on the destination country and local postal services.

Please note that these delivery estimates are not guaranteed and may occasionally be affected by factors beyond our control.

Order Tracking

Tracking information will be provided when available and sent to the email address used during checkout.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Shipping Delays

While we strive to deliver every order as quickly as possible, Tide Memory cannot be held responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Other circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If a package cannot be delivered due to incorrect or incomplete address information, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged, contains a production defect, or appears to be lost in transit, please contact us within 30 days of the delivery date or estimated delivery date.

We will review the situation and, where appropriate, arrange a replacement or refund.

Contact

For any shipping-related questions, please contact us at:

info@tidememory.com